The Scottish Health and Care Experience (HACE) Survey The Health and Care Experience (HACE) survey asks about people’s experiences of: - accessing and using their general practice and out of hours services; - aspects of care and support provided by local authorities and other organisations; - caring responsibilities and related support. It is an online and postal survey sent to a random sample of people registered with a general practice in Scotland. The survey has been run every two years since 2009. The survey’s specific objectives for local improvement are: - to provide General Practices with structured feedback on peoples’ experiences of their service, relative to other practices in Scotland and to previous results; and, - to provide NHS Boards, Health & Social Care Partnerships and General Practice Clusters with information about peoples’ experiences in their respective areas, and variation within and between local areas. The survey’s specific objectives for national improvement are: - to inform national planning and monitor performance; - to identify variation within and between local areas and if, and how, the level of positive and negative experiences has changed over time; - to highlight areas of best practice and areas for improvement; - to inform the Quality of Care Experience National Performance Framework indicator; - to inform the NHS Scotland Local Delivery Plan standards on accessing General Practice services; - to inform nine out of the twenty-three Integration Indicators under the Public Bodies (Joint Working) (Scotland) Act 2014. This survey is a means for Scottish Ministers to monitor how well the are fulfilling their duty, under Section 1 of the NHS (Scotland) Act 1978, to continue to promote a comprehensive and integrated health service that is designed to secure: - improvement in the physical and mental health of the people of Scotland; and, - the prevention, diagnosis and treatment of illness, and for that purpose to provide or secure the effective provision of services in accordance with the 1978 Act. Survey results are available broken down by: Health and Social Care Partnership level, Health Board, General Practice Cluster and General Practice . To access individual level data, an application needs to be submitted to the NHS Scotland Public Benefit and Privacy Panel for Health and Social Care (HSC-PBPP)

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